Improve contact center performance with proven enterprise frameworks.
Jeff Trujillo – Founder & Customer Experience Consultant
CustomerCore Consulting helps growing service organizations strengthen CX, improve operational efficiency, and optimize KPIs using practical frameworks trusted across enterprise contact center environments.
Where CustomerCore creates impact
Consulting support built for service operations
Corporate consulting focused on CX, operational efficiency, and KPI optimization for growing service organizations.
Contact Center Performance Improvement
Improve service levels, reduce inefficiencies, and create stronger daily execution across contact center operations.
CX & Operational Efficiency
Identify friction points, streamline workflows, and improve the customer experience across calls, tickets, and support channels.
KPI Optimization
Strengthen performance across SLA, AHT, FCR, CSAT, QA, and staffing with practical scorecards and operating rhythms.
Leadership & Team Coaching
Support leaders and frontline teams with accountability frameworks, coaching structure, and performance visibility.
Simple ways to start working together
Clear service options make it easier for prospective clients to understand how to engage with CustomerCore Consulting.
Best for leaders who need quick direction on a specific challenge.
- 90-minute consulting session
- Priority recommendations
- Follow-up action recap
Best for teams that need a structured review of contact center performance.
- Current-state assessment
- KPI and workflow review
- Executive summary with action plan
Best for organizations that want hands-on support and accountability.
- Monthly advisory support
- Leadership coaching
- Performance improvement roadmap
Built for leaders who need measurable operational improvement
CustomerCore Consulting partners with growing service organizations that want to improve customer experience, strengthen team performance, and run smarter operations. The focus is simple: practical execution, clear accountability, and measurable business outcomes.
Whether the need is contact center performance improvement, KPI optimization, service operations support, or leadership coaching, CustomerCore delivers frameworks that help teams operate with more discipline and consistency.
About the Founder
Jeff Trujillo is a Customer Experience and Contact Center leader with over 14 years of experience
improving operational performance, customer satisfaction, and revenue recovery across enterprise
service organizations.
Jeff specializes in contact center optimization, KPI performance improvement, and CX transformation. helping organizations improve SLA, AHT, FCR, and customer satisfaction through proven operational frameworks.
Why clients work with us
- Specialized in contact center performance improvement.
- Focus on CX, operational efficiency, and KPI optimization.
- Designed for growing service organizations.
- Proven frameworks used by enterprise contact centers.
What we help improve
Proven Results
Reduced AHT 712 → 514 seconds
Achieved 85–90% FCR
Improved SLA 73% → 80%
Common questions
Who is CustomerCore Consulting best suited for?
CustomerCore Consulting is designed for contact centers, customer care teams, and growing service organizations that want stronger performance, better customer experience, and clearer accountability.
What types of problems do you help solve?
Common areas include missed SLAs, high handle time, repeat contacts, inconsistent QA results, weak reporting rhythms, and a lack of operational visibility.
Do you work remotely?
Yes. CustomerCore Consulting supports clients remotely nationwide and can also discuss local support opportunities in the Houston area.
Let’s talk about your business.
Ready to improve performance, strengthen service, and build a better customer experience? Reach out to discuss your goals and see how CustomerCore Consulting can help.
Email: contact@customercoreconsulting.com
Direct: jtv1989@hotmail.com
Quick inquiry form